FREQUENTLY ASKED QUESTIONS

ORDERS

  1. How do I place an order?
    I. All you have to do is browse or if you are looking for something specific, you can use the search bar. You can also browse by selecting an item category. 
    II. Once you have found a desire item, select your size and click on the ADD TO BAG button.
    III. You can either continue shopping or review the items in your bag by clicking on YOUR BAG button which is located at the top right corner.
    IV. Once you are happy with the items in your shopping bag, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you’d like to use, key it in the box provided before checkout.

 

  1. What if there’s a problem with my order?
    Please do contact our customer representatives, they are more than happy to assist you. Email us at info@nerdunit.usor DM us on Facebook/ Instagram.

 

  1. What payment methods do you accept?
    You can either pay by:

    Visa & Mastercard
    If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

    Direct Online Transfer
    Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, KFH Online, etc.

    eWallet
    Boost, vcash, webcash

    Paypal
    If you pay through Paypal, Paypal will provide automatic currency conversion based on the current rate. Kindly note Paypal’s currency conversion fee is added to the exchange rate, set by an external financial institution. Please contact Paypal directly for more details regarding how they determine their currency conversion rates and fees.

 

  1. I couldn’t proceed with payment and my order is Pending. How do I proceed?
    Kindly contact us immediately via email and we’ll assist in canceling your order so that you may place a new order. We’d ask for your kind assistance NOT TO bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock. In the case that you made a payment manually, we will have to refund you in store credit.

 

  1. Can I cancel my order?
    Yes, you will need to email us at info@nerdunit.us as soon as possible, so that we won’t process your order.
    Cancellation must be made before 2PM (Weekdays). If it’s too late to cancel your order, we will proceed with processing and delivering your order.

 

  1. How do I add an item to my order after checking out?
    You will need to make a separate order altogether.

 

  1. Some items are missing/incorrect! What should I do?
    We are terribly sorry about that! Please drop us an email at info@nerdunit.us with your order ID and the item you did not received, for incorrect items you will need to return it back to us so we could exchange the item for you

 

    RETURNS POLICY

    For returns and exchanges, customers are advised to contact and notify us first at info@nerdunit.us by quoting the order number and product details. 

    Returns are accepted if returned within 7 days of receipt (for local and international orders) in exchange for Nerdunit Store Credit only.

    Only clothes that are unwornunalteredunwashed and in salable condition with security tag label still attached can be returned. Beauty products, stationery, accessories, undergarments, intimates, socks, including caps are non-returnable.

    Shipping costs are to be borne by the customer, and we will not be liable during transit until the item reaches our office. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.Please refer below for our terms and conditions.

    Returnable

    Exchangeable

    Full price items

    YES

    YES

    Sale items bought with coupon code

    YES

    YES

    Sale items bought without coupon code

    NO

    NO

    Pre-order items

    NO

    NO

    Beauty products

    NO

    NO

    Stationery

    NO

    NO

    Accessories, including jewelry and bags

    NO

    NO

    Headgears, Scarves, headscarves, scarf inners

    NO

    NO

    Undergarments, Intimates

    NO

    NO

    Socks

    NO

    NO

    Caps

    NO

    NO


    Items that are damaged, marked or altered will not acceptable. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.

     

    1. How do I return/exchange an item at Nerdunit?

    Please email info@nerdunit.us as our customer service representative will be more than happy to assist and guide you with the return process.

    You can return any items to us within 7 days of your order (please ensure that your items are in the original condition, garment tags and security tags still attached while comply to our terms and conditions). Please repack your items in the original packaging and ensure it is secured.

    We are unable to receive any return/exchange of items in the event of the MCO period, we will further extend the time limit to return/exchange. Once the MCO has ended kindly please contact our social media team to get further instruction about the return/exchange procedure.

    Malaysia
    Please ONLY return the item to:

    Nerdunit Returns
    J-3-3 Bukit Jalil City, Jalan Persiaran Jalil 1, Bukit Jalil 57000 KL

    Please include a piece of paper in the returned parcel indicating your order number, name and email address

    UK and USA
    We have returns depots located in UK and USA, making it easy to return your items. Returns address will be included with your order.

    1. Can I exchange my item to a new size/color?
      Absolutely! When you return your item to us, we will give you store credit and you may place a new order with the desire size and color.

     

    1. Have you received my returned items?
      We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.

     

    1. I have returned an item and it was incorrectly refunded or replaced.
      Do email us at info@nerdunit.us, and we will check on your orders accordingly.

     

    1. Can I come and collect or return a parcel in person?
      No, we do not accept walk-in drop-off/pickup and/or returns at our HQ. You may ship your item and email us to make an arrangement for us to send the item to you.

     

    REGISTRATION AND ONLINE ACCOUNT

    1. Do I need to sign up to shop?
      It is optional to sign up an account with us but by signing up with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. You’ll be able to enjoy our loyalty rewards too!

     

    1. How do I create an account?
      Click hereto sign up by filling in your details and following the instructions.

     

    1. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?
      No, not unless you sign up to our newsletter. By signing up, you will be the first to learn of our new arrivals, exclusive discounts, promotions, and flash sales.

     

    1. What do I do if I have forgotten my password or my password does not work?
      Please select ‘FORGOT PASSWORD’ button to reset your password. If you still did not receive an email, kindly please write in to us at info@nerdunit.usand we will be more than happy to assist.

     

    1. What is your online security policy?
      We want to make sure you are safe and secure when you’re shopping with us. Rest assured that all information you provide us is strictly confidential and we will not disclose nor share with any third parties.

     

    PHYSICAL STORE

    1. Where is your physical store located?
      Our stores located at:

    Japan
    NERDUNIT Harajuku Flagship Store
    〒1500001 Tokyo, 
    渋谷区神宮前 
    3-21-12 2F

    +81 80 6953 5815

    Malaysia
    Nerdunit Experience Flagship Store
    5.52.00 Level 5, Pavilion KL,
    168, Jalan Bukit Bintang, 
    55100 Kuala Lumpur, 
    Kuala Lumpur

    Stockist

    Fabspy
    Unit T-008, Level 3, 
    Mid Valley, Megamall, 
    Kuala Lumpur, Malaysia.

    +603 2202 3080

    HUNDRED%
    T9~T11, Lot 10 3rd floor, (Sports Hub), 
    50, Jalan Sultan Ismail, 
    Bukit Bintang, 
    55100 Kuala Lumpur, 
    Wilayah Persekutuan Kuala Lumpur

    +603 2110 6298

    Stay tuned to our social media pages for any updates on store opening elsewhere!


    Can I return/exchange my online purchases at your store?

    No, Unfortunately at this moment all online store orders can only be returned via mail to Nerdunit Returns. Store purchases only can be returned at the same store.

    RESTOCK AND DISCOUNT CODES

    1. When do you restock items?
      We usually announce it on our social media pages, so it is advisable to follow us and check us out frequently!

     

    1. What are your standard terms & conditions for sales using codes
      • For registered members only.
      • Applicable once only in a single receipt.
      • Discount codes cannot be combined.
      • Cash Vouchers and Store Credits are not exchangeable for cash.
      • NERDUNIT (MY) SDN. BHD. has the rights to amend their terms & conditions at any time.

     

    1. Why is my discount code not working?
      Please be reminded that discount codes have an expiry date and may be subjected to selected items only. Apart from that, always remember that you must be logged in for the code to be effective.

     

    CURRENCY CONVERSION

    All prices listed on our site are based on your area, and charges to your credit/debit card based on the currency that your order shows. Your credit/debit card issuer determines the exact exchange rate that you will be charged.